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Automated
Teleservices

The Challenge

We met with a BMW / MINI Retailer Group who were struggling to manage their backlogged Teleservices Tickets and Customer Contact due to lack of in-house resources and high volumes of Teleservices tickets.

This meant that they were missing opportunities and potential revenue so the matter had to be resolved ASAP.

The Solution

Motor Marketing UK put the following process in place to assist the dealer group with these potential losses.

Fully automated Teleservices Ticket closing

Additional resource within our contact centre team to handle all calls and bookings

A structured, consistent process for call handling which resulted in increased booking rates and conversions which were carried out directly in the Retailers DMS

Weekly reports to track penetration rates and to identify any reasons for customers not booking

Customer data checked and cleansed on every call, (Preferred Service Partner and Customer information updated on DMS) providing the Retailer with every opportunity for future marketing campaigns

The Result

67%

Overall Penetration Rate

2418

Unique Vehicles

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38.89

ROI

780

Booked

Need more info?

Contact us to see how our automotive call centre solutions can support your business.

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