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MINI Dealer

The Challenge

A MINI Retailer Group required resource to manage their backlogged Teleservices Tickets and Customer Contact. Missed opportunities and revenue for the Retailers had to be resolved immediately.

The Solution

Structured consistent process for call handling and booking into the Retailers DMS

Monthly reports tracking penetration rates and identifying reasons for not booking etc.

New and improved processes implemented based on the monthly data to encourage customer retention

Data cleanse activity (Customer data updated if incorrect on DMS & Monthly MOT cleanse) identified to further enhance Retailers database

Preferred Service Partner daily / weekly cleansing

NB: MMUK started calls from Feb 2024

The Result

Conversion Rates from January 2024 to May 2025

3,877

Contacted By Phone

£153,525

Booked Value

912

Total Booked

10.97

ROI

Need more info?

Contact us to see how we can support your business.

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