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Contact Centre

Inbound Services

Inbound Contact Centre Services

Our UK based call-answering service means that you'll never miss an opportunity again, even when your own in-house reception team are busy, or short-staffed. We've been offering our inbound call-answering service to the automotive industry for years, and because our staff have dealt with the many different departments and challenges of the motor trade, they are all well-placed to handle a large variety of incoming calls efficiently and with a level of industry awareness that ensures your customers are satisfied with the service they receive.

All our staff are put through a rigorous training programme to uphold the high standards that both you and your customers have come to expect. Many first impressions are created over the phone, and our team add the same warmth and personality to the service that you'd expect from your own staff.

WHAT WE OFFER...

Call Reception

Use us as your full-time reception service, or just on an ad-hoc basis when your staff can't answer the phone. All calls are answered in your business name so your customers won't know the difference between one of our call-centre teams, or your own staff. We'll ensure they get to the right department, or the correct individual quickly and efficiently. All of our inbound services are tailored to your specific requirements. If there's a project you have in mind that we haven't described, get in touch and we'll create a dedicated campaign to match your needs.

Service Bookings

It's no secret that dealership service desks can be stretched to their limit with the demands placed on them by customers and calls. Our team can relieve the pressure when you are short-staffed due to holiday or sickness; by providing an overflow service at times of peak demand; or simply taking all the service booking calls so that your staff can concentrate on what is required of them in the dealership. We work with your systems to provide a seamless, integrated service. All of our inbound services are tailored to your specific requirements. If there's a project you have in mind that we haven't described, get in touch and we'll create a dedicated campaign to match your needs.

Inbound Enquiry Handling

Whether you are generating a volume of enquiries from a specific marketing campaign, or just need assistance with day-to-day telephone enquiries, we'll ensure that a sales opportunity never slips through your fingers again. Most customers don't call back if they don't get the response they need on the first call, so not only do we make sure they have the answers they want, but that the call is progressed to the next action, whether that's a showroom visit, or a booking. All of our inbound services are tailored to your specific requirements. If there's a project you have in mind that we haven't described, get in touch and we'll create a dedicated campaign to match your needs.

Overflow Service

Our overflow reception service takes the pressure off your business when demand is high, or staffing levels are low. Our virtual switchboard service means that we'll ensure customers get through to the person they need, or that a message is taken and passed on in a timely and efficient manner. With more customers doing their car buying research out of hours, we've seen an increase in out-of-hours calls and enquiries. Our overflow service means that your business hours are extended and so are your opportunities. All of our inbound services are tailored to your specific requirements. If there's a project you have in mind that we haven't described, get in touch and we'll create a dedicated campaign to match your needs.

Need more info?

All of our inbound services are tailored to your specific requirements. If there's a project you have in mind that we haven't described, get in touch and we'll create a dedicated campaign to match your needs.

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