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Outbound Aftersales Solutions Across the UK

As one of the UK’s leading providers of inbound and outbound call centre solutions, our services are much in demand. Our teams of contact centre operatives are highly trained and experienced across a variety of industry sectors, including automotive, financial services, the public sector, and more.

In addition to supplying our own call centre specialists, we can also provide telephony training to give your own staff the telephone skills needed for you to form an in-house contact centre.

What Motor Marketing UK Can Do for You

There are many advantages to training and developing your own staff to be as good on the phone as our contact centre experts. We can teach your team the vital skills required to be an effective telephone user, with every training course tailored to maximise efficiency and performance. This is what you can expect from us:

Professional Telephone Skills Training

Telephone skills are part of a broad range of talents popularly referred to as ‘soft skills’. These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-rounded call centre staff that can engage your customers with confidence and authority.

Experienced Training Staff

Our trainers have been involved in the contact centre industry for decades between them, so they understand the importance and relevance of having exceptional telephone skills. They have been frontline telephone staff as well as training officers, meaning they can apply telephone theory to real-life situations that are relevant to your team and their day-to-day work.

Tailored Telephone Skills Courses

While the core telephone skills are similar across the board, how they are applied can differ greatly from one company to the next. We will work with you to create a bespoke training package that interlaces real-life examples from your industry with a general overview of telephone skills.

Consolidation and Refresher Training

Like any ability, telephone skills improve the more you use them. In the first few weeks, your staff may be hesitant, self-conscious, or simply scared to make outbound or accept inbound calls. We can offer in-person support and consolidation until they find their feet. We can also offer short and concise refresher courses to help your staff hone their skills and reduce the risk of them falling into bad telephone habits.

Why Choose Motor Marketing UK?

There are plenty of reasons to choose us to deliver your company’s telephone skills training. With decades of experience between them, both as trainers and call centre operatives, our training staff has the practical expertise to instruct your team. Our trainers come from a variety of backgrounds in the automotive, financial, and public sector industries and know how to tailor their approach to get the best out of your staff.

Testimonials

If you want to know what our telephone skills training can do for you and your company, read some of the testimonials from our former and existing clients:

"With retention being a key part of our strategy we have been delighted with the response and have indeed rekindled relationships and taken service bookings we may well have lost."

Peter Wakefield, Head of Business, BMW & Mini

"I have been working with Motor Marketing for over a year now with great success, the broad Knowledge and understanding of the ever changing Motor Industry that Ewan and his team have, sets them apart from other agencies."

Mark Bray, Aftersales Manager, Partridge Of Hampshire

Get in touch

To give your staff the telephone skills training they deserve, speak to Motor Marketing UK today. Call us on 0800 043 8113 or send an email to sales@motormarketinguk.com to arrange a free consultation with one of our industry experts.

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