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Training and Events

Here at Motor Marketing UK, we don’t just deliver bespoke contact centre solutions to our clients throughout the country. We also provide tailored training services to those companies with their own in-house call centres. With our decades of combined industry experience, we are well-placed to give your contact centre agents the benefit of our expertise.

Let us help you develop them into a high-performing team that understands the needs and wants of your customer base.

Train for Success

You wouldn’t attempt the London Marathon without first undergoing a rigorous training regime, and that principle holds true for delivering a first-class service to your customers. Your call centre staff needs the right tools and skills to get the job done, which is where we come in.

These are just a few of the training solutions we provide:

Sales Events

When you have a new product or service launch and are expecting an influx of new sales, you need to make sure your contact centre staff is prepared for the additional call volume. We will train your team to optimise conversion rates and upselling opportunities and provide essential advice on controlling the call length to maximise the number of potential customers getting through.

Aftersales Events

In addition to helping your call centre staff maximise initial leads, we also provide customised training packages to improve their after-sales service. With a focus on customer retention, these courses cover a variety of core skills, such as selling additional products and services, handling customer queries and complaints, and collecting client feedback.

Telephone Skills

Telephone skills are a core competency for any call centre agent. We offer full telephony training for groups and individuals, whether you need an in-depth solution for new entrants or a refresher course for existing staff. Our telephone skills training is tailored to match the specific tasks your team will be undertaking as part of their day-to-day role.

Why Choose Motor Marketing UK?

There are plenty of reasons to choose us for your training needs. With decades of experience in the automotive, financial services, and public sector industries, we provide your call centre staff with the skills and understanding they need to deliver a first-class service.

We do not believe in one-size-fits-all solutions; all of our training sessions and events are tailored to meet the unique needs of your business. If you are planning a project that is not covered by the services listed above, give Motor Marketing UK a call today. We will put together a custom-made event or training solution that matches all of your service requirements.

TESTIMONIALS

We have worked with automotive, financial, and public-sector organisations of every size throughout the UK. These are original testimonials from just a few of those clients, demonstrating the quality and efficacy of our training and events.

Neil RelphBRAND MANAGER, Broadoak MINI
"I am really impressed with the speed and quality of the team at I gave them our campaign data at short notice and they generated plenty of qualified leads. These have turned into sales for us and we’re still working on them now. Steve and Ewan’s communication was exceptional and the generated leads were fed through efficiently. I would highly recommend Motor Marketing."
Peter WakefieldHEAD OF BUSINESS BMW & MINI, Group 1
"I just wanted to drop you a line to thank you and your team for the recent exercise you carried out in contacting our lapsed Service customers. With retention being a key part of our strategy we have been delighted with the response and have indeed rekindled relationships and taken service bookings we may well have lost, also as a result we can attribute at least two vehicle sales to the actions you undertook as well as being able to tidy up some of the database."
Josh SimmonsGROUP MARKETING MANAGER, Specialist Cars BMW & MINI
"We have been working with Motor Marketing since April 2017 and continue to do so. The services they provide in helping us generate additional sales and revenue are impressive. In particular they provide us a clear way to measure our performance in a number of different metrics. Not only can we measure our effectiveness in dealing with our customers we can measure our return on our investment with Motor Marketing. They have been extremely useful in our efforts to generate business and retaining more customers in Sales and Service."
Mark BrayAFTERSALES MANAGER, Partridge of Hampshire
‘’I have been working with Motor Marketing for over a year now with great success, the broad Knowledge and understanding of the ever changing Motor Industry that Ewan and his team have, sets them apart from other agencies. They listen to what is asked present feedback and then deliver on all briefs and activities set by working with you. I have no hesitations in recommending them’’
Laura JackmanCUSTOMER RELATIONSHIP MANAGER, Broadoak BMW
"Motor Marketing UK provides a friendly, easy-to-use service that has helped us to reconnect with our customer database. The calls the team make have prompted several appointments and sales for Broad Oak BMW with about a 10% data to lead conversion rate. I'd be happy to recommend them to any dealer as they work so closely with us to make sure we are happy"

Get in touch

For all your contact centre training needs, speak to Motor Marketing UK today. Call us on 0800 043 8113 or send an email to sales@motormarketinguk.com to arrange a free consultation with one of our industry experts.

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