Blog

Automotive specialist Motor Marketing Group has completed the acquisition of Motor Socials to expand its services for dealer groups.

Here’s how integrating social listening into your customer service strategy can enhance customer satisfaction and brand loyalty.

Let’s explore the benefits and potential pitfalls of integrating AI and chatbots in automotive customer service.

Here are some of the most common customer communication mistakes, actionable strategies, and how Motor Marketing UK can help you overcome them.

Here’s how automotive brands can effectively leverage social media to strengthen their presence and connect with their audience.

At Motor Marketing UK, we specialise in helping brands optimise communication strategies. A key component is understanding & utilising the customer journey.

Implementing consistent and responsive communication strategies can solidify your brand's reputation and foster lasting customer relationships.

At Motor Marketing, we firmly believe that human interaction remains essential in creating meaningful, long-lasting connections with customers.

Motor Marketing UK offers a comprehensive suite of services tailored specifically to meet the challenges and opportunities in the EV market.

Following a remarkable journey, an industry-leading agency has now observed its ten year anniversary.

Maintaining high service levels is crucial for customer service success - a missed call is a missed opportunity. Our overflow call handling is here to help.

The Dynamic Awards 2024, the region’s major businesswomen award scheme, sees Shevani shortlisted for both CEO of the Year and Businesswoman of the Year.

Aftersales engagement is vital for long-term loyalty & customer satisfaction. We transform this crucial phase into a competitive advantage for your business.

In this article, we explore the potential of call data and how it can be used to enhance customer satisfaction and improve business outcomes.

Here, we explore how effective call centre strategies can transform dealership operations, leading to increased sales and service bookings

The best in the business from across the Portsmouth area has been revealed, and we have been shortlisted!

Scaling your customer support can be a tricky proposition, but it doesn’t need to be.

Creating a customer success operation is no easy task, learn some of the major mistakes to avoid.

A RISING star has bagged an award for her exceptional growth throughout her apprenticeship at a marketing firm.

Understanding your customers’ journey is a key part of any digital marketing campaign.

Intermediate Apprentice of the Year – Sienna Edmonson at Motor Marketing Ltd

We all know that customer service is important, but how has it changed in recent years?

We recently had an appearance on the BBC Solent Radio podcast, check out what we had to say!

A FAST-growing marketing agency is going from strength to strength with the appointment of several new team members – with more in the pipeline.

The right motivation ensures you get to keep the best and brightest among your call centre staff.

AI technology and automated telephone services are big deals in the call centre industry.

Here at Motor Marketing UK, we don’t just deliver bespoke contact centre solutions to our clients throughout the country.

Electric vehicles have been referred to as the ‘future’ of automotive, but is the 2030 target too near in the future?

Service consultants are under pressure to meet significant targets, and a call centre can help them.

Motor Marketing, a leading automotive marketing agency, has just hit its 9th anniversary, marking a significant milestone in the company’s journey.

Data cleansing is an important tool for keeping your client and lead lists in order.

Management Information is essential to the successful running of a company and it starts from the first point of contact.

In this article, we’re going to discuss the importance of phone etiquette in delivering a fantastic customer experience and also share some examples of what qualifies as great phone etiquette.

Having a dedicated third-party call centre can drastically improve things for your company.

A quality Customer Relationship Management (CRM) system is essential for any automotive business.

Good call centre agents are hard to find, so why not benefit from our hand-picked and experienced team?

The use of multi-channel comms allows your customers to contact you in any number of ways.

Retaining existing customers is key to your success, and the right call centre solution can help.