Amanda NewportAFTERSALES DIRECTOR, Park Lane Ltd.
“We have been working with Motor Marketing UK since November 2017. Their knowledge and in-depth understanding of the Motor Industry and its challenges is what sets them apart from other agencies. We started off doing our Service Retention outbound calls which has grown steadily over the years to managing our entire service booking process and more recently our Teleservices tickets. One of their key attributes is that they work across our Aftersales systems which provides efficiencies to our internal processes and gives us peace of mind knowing that our data is secure. Their professional service has helped us generate additional sales and revenue consistently which is measured and reported back using varying metrics and allows us to measure our ROI with Motor Marketing. Motor Marketing have supported the growth of our business our increased customer retention.”
Shaun BannonBRAND DIRECTOR, Barretts Ashford
“We have recently engaged the help and services of the team from Motor Marketing across a number of our sales departments within the Barretts Group (JLR, BMW, MINI and Honda). Their main focus has been the following up of recent enquires, contacting customers coming to the end of finance agreements and helping sales executives get on top of their prospecting diary’s, the results for which have far exceeded expectations, with all updates being passed back to the retail centre in a very clear and speedy manor. I am now looking at how we can continue and develop our sales departments using the services provided by Motor Marketing.”
Peter WakefieldHEAD OF BUSINESS BMW & MINI, Group 1
"I just wanted to drop you a line to thank you and your team for the recent exercise you carried out in contacting our lapsed Service customers. With retention being a key part of our strategy we have been delighted with the response and have indeed rekindled relationships and taken service bookings we may well have lost, also as a result we can attribute at least two vehicle sales to the actions you undertook as well as being able to tidy up some of the database."
Sarena HarwoodGROUP COMPLIANCE AND PROCESS MANAGER, Porsche Retail Group
"I've worked with Motor Marketing on a number of different video and print projects for our company for both external and internal communications. I've always found every member of the team approachable, easy to deal with and willing to help. We asked for some new concepts for which MM were always flexible in their approach and happy to cooperate, despite numerous requests from me to tweak the final product to get it just right. Overall a very professional experience with professional end products that we are very happy with. I wouldn't hesitate to use them again."
Josh SimmonsGROUP MARKETING MANAGER, Specialist Cars BMW & MINI
"We have been working with Motor Marketing since April 2017 and continue to do so. The services they provide in helping us generate additional sales and revenue are impressive. In particular they provide us a clear way to measure our performance in a number of different metrics. Not only can we measure our effectiveness in dealing with our customers we can measure our return on our investment with Motor Marketing. They have been extremely useful in our efforts to generate business and retaining more customers in Sales and Service."
