0800 043 8113 CAREERS

Outbound Aftersales Solutions
Across the UK

Whether you’re in the automotive industry, financial services, or public sector, your relationship with your customers doesn’t end upon making a sale. Keeping your existing customers happy is crucial to your ongoing success, as it makes them predisposed to using your services in the future. Not only does this give you a target audience for upselling additional products and services, but the cost of retaining customers is significantly lower than finding new ones.

Here at Motor Marketing UK, we deliver a variety of outbound aftersales services to help you make the most of your existing customer base. Whether you’re looking to promote a new service, measure customer satisfaction, or chase contract renewals, our experienced call centre operators are here to help.

What Motor Marketing UK Can Do for You

Every business has its own unique aftersales requirements, which is why every outbound aftersales solution we provide is tailored to meet the specific needs of your company. These are just some of the services we provide:

Friendly and Engaging Team

Establishing a rapport with customers is essential to any after-sales campaign. Your customers already know your business and the services you provide, and they want to feel valued and appreciated. Here at Motor Marketing UK, our staff are hand-picked for their polite and friendly demeanour, helping them drive engagement and avoid difficult calls. We don’t solely rely on scripts, preferring to trust our team’s expertise to steer the call towards a successful conclusion.

A Great Return on Investment

Retaining an existing customer is more cost-effective than converting a new one, but only if you know what you’re doing. Why go to the time and expense of training your own staff when ours already bring decades of experience to the role? We offer flexible and scalable outbound aftersales services for maximum impact.

Dedicated Point of Contact

When you partner with Motor Marketing UK, you will be working with an experienced project manager who will act as your liaison with the company. This means your single point of contact will be someone who understands your after-sales goals and how best to achieve them, saving you the need to explain your situation every time your project changes.

A Wide Variety of Outbound Aftersales Services

There are all kinds of reasons to make contact with your existing client base post-sale. These are just some of the ways you can utilise our outbound aftersales services to benefit your company:

Customer satisfaction checks

MOT reminders

End of warranty

Lapsed clients

Deferred work

Quality enhancements

Safety recalls

Service plan upsell

Teleservices bookings

Why Choose Motor Marketing UK?

There are plenty of reasons to choose us for your outbound after-sales solutions. Our team of call centre experts has decades of relevant, hands-on experience under their collective belts, working with customers in the automotive, financial, and public sector industries. We know how important after-sales communication is to the success of your business, and we will work closely with you to deliver a bespoke solution that meets your particular specifications and metrics for success. We are a well-established name in the outbound call centre field, and you can trust us to be transparent in all our dealings.

What Our Clients Say…

Discover more about our outbound aftersales packages and how they can benefit your business by reading some of the many testimonials we have received from our satisfied clients:

"The extensive knowledge and network Shevani has across BMW UK means Motor Marketing have unparalleled insight and access into various DMS systems ensuring seamless integration into any business and an approach to process that is not only customer centric but built around finding efficiencies for Retailers too. This sets them apart from the many traditional outsource contact centre providers."

Richard Price, Aftersales Director, BMW UK Ltd.

"They work across our Aftersales systems which provides efficiencies to our internal processes and gives us peace of mind knowing that our data is secure. Their professional service has helped us generate additional sales and revenue consistently which is measured and reported back using varying metrics and allows us to measure our ROI. Motor Marketing have supported the growth of our business our increased customer retention."

Amanda Newport, Aftersales Director, Park Lane Ltd.

"Motor Marketing have worked across a number of our sales departments within the Barretts Group (JLR, BMW, MINI and Honda). Their main focus has been the following up of recent enquires, contacting customers coming to the end of finance agreements and helping sales executives get on top of their prospecting diary’s, the results for which have far exceeded expectations, with all updates being passed back to the retail centre in a very clear and speedy manor. "

Shaun Bannon, Brand Director, Barretts Ashford

Get in touch

For an outbound aftersales solution that works for you, speak to Motor Marketing UK today. Call us on 0800 043 8113 or send an email to sales@motormarketinguk.com to arrange a free consultation with one of our industry experts.

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