Call centre staff are highly trained and experienced professionals who add immense value to your company. In a previous article, we discussed the various metrics by which you can judge a contact centre agent’s performance, and each of them is beneficial to your bottom line. Your call centre crew is essential to the successful running of your business, particularly as it pertains to customer satisfaction and client retention. With all that being said, shouldn’t you put as much effort into making sure your call centre staff are equally satisfied and keen to remain part of your team?
In this article, we’re going to look at some simple methods you can employ to motivate your contact centre and improve retention across the team.