Why Is Phone Etiquette So Important for Good Customer Service?
Put simply, good phone etiquette is good customer service. Since most customer interactions take place over the phone, how your call agents handle the conversation will help to create a positive impression of your company.
By being professional and friendly with a pleasant phone manner, their conduct will play a huge role in how your clients perceive your business moving forward.
By combining good phone etiquette with a thorough knowledge of your product or service, your contact centre staff will also increase your customers’ trust in the company, making them more likely to recommend you to friends and family.
Finally, by resolving your customers’ queries in a polite and timely manner, your call centre staff will increase customer satisfaction levels, which leads to higher customer retention rates and more business in the future.