A CUPRA Retailer

The Challenge

A CUPRA Retailer required resource to provide outbound call follow ups for Lost Leads on Sales enquiries.

Services required from MMUK:

Additional resource

Consistent process

Reactivating sales leads / increasing conversions

The Solution

Structured consistent process for call handling and passing qualified reactivated leads to the Sales Team

Weekly reports tracking penetration rates and identifying reasons for not purchasing etc.

NB: Highlighted the importance of Retailer Sales Teams maximising opportunities to prevent a high defection rate

The Result / ROI

250

Prospects

61%

Successful Connections

12.80%

Penetration Rate

22%

Purchased Elsewhere

Need more info?

Contact us to see how we can support your business.

Latest Case Studies

Car Leasing Company

Car Leasing Company required resource to provide outbound call follow…

BMW Motorrad Dealer

BMW Motorrad Dealer required resource to manage their inbound service…

Skoda Dealer

Skoda Dealer required resource to manage outbound aftersales calls

TOP