+44 (0) 2394 211 236 CAREERS

A CUPRA Retailer

The Challenge

A CUPRA Retailer required resource to provide outbound call follow ups for Lost Leads on Sales enquiries.

Services required from MMUK:

Tick

Additional resource

Tick

Consistent process

Tick

Reactivating sales leads / increasing conversions

The Solution

Tick

Structured consistent process for call handling and passing qualified reactivated leads to the Sales Team

Tick

Weekly reports tracking penetration rates and identifying reasons for not purchasing etc.

Tick

NB: Highlighted the importance of Retailer Sales Teams maximising opportunities to prevent a high defection rate

The Result / ROI

250

Prospects

61%

Successful Connections

12.80%

Penetration Rate

22%

Purchased Elsewhere

Need more info?

Contact us to see how we can support your business.

What They Say…

"MMUK supported with our recent Lost Sales campaign for our SEAT & CUPRA brands and managed to accommodate the campaign at short notice. The team were extremely professional and structured in their approach. Transparent and open lines of communication throughout the campaign with detailed reporting once it was completed, really gave us a detailed understanding of campaign performance and what our prospects had to say. I would highly recommend MMUK for future campaigns."

Leila Pullen, Group 1 Automotive

Latest Case Studies

Mini Dealership

MINI Dealer Case Study

A MINI Retailer Group required resource to manage their backlogged…

Close up of a BMW at a dealership

BMW / MINI Dealer Case Study

BMW / MINI required resource to manage their backlogged Teleservices…

A customer at a car dealership looking to purchase a vehicle

Car Leasing Company Aug 2024

Car Leasing Company required resource to provide outbound call follow…

TOP