Shevani taking a call whilst looking at data on her laptop

Inbound Aftersales Case Study

The client had an abandoned rate of 25% on inbound…

A call centre employee working at her computer

OEM Case Study – Lost Leads

The client required a specialist automotive contact centre team to…

bmw mini retailer dealership

BMW/MINI Retailer Training Case Study

A MINI Retailer Group required resource to manage their backlogged…

Mini Dealership

MINI Teleservices

A MINI Retailer Group required resource to manage their backlogged…

Close up of a BMW at a dealership

BMW/MINI Teleservices

BMW / MINI required resource to manage their backlogged Teleservices…

A customer at a car dealership looking to purchase a vehicle

Lease Company End of Term

Car Leasing Company required resource to provide outbound call follow…

Side view of a BMW rim

BMW Digital Leads

A BMW Dealer required resource to follow up on digital…

BMW motorcycles lined up at a dealership

BMW Motorrad Digital Leads

BMW Motorrad Dealer required resource to follow up on digital…

Car dealership meeting reviewing statistics

Lease Company Digital Leads

Car Leasing Company required resource to provide outbound call follow…

BMW Mini Dealership

BMW/MINI Teleservices

BMW / MINI Retailer Group required resource to manage their…

A Cupra parked in a car park

Cupra Lost Leads

A CUPRA Retailer required resource to provide outbound call follow…

Cars lined up at a dealership at sunset

SEAT Lost Leads

A SEAT Retailer required resource to provide outbound call follow…

A happy customer making a purchase of a new car at a dealership

Leasing Company Digital Leads

Car Leasing Company required resource to provide outbound call follow…

BMW motorcycles lined up at a dealership

BMW Motorrad Inbound Aftersales

BMW Motorrad Dealer required resource to manage their inbound service…

Skoda Dealership

Skoda Aftersales Retentions

Skoda Dealer required resource to manage outbound aftersales calls

Volkswagen cars lined up at a dealership

VW Aftersales Retentions

VW Dealer required resource to manage outbound aftersales calls

Shevani working on her laptop

BMW/MINI Finance Renewals

BMW / MINI Retailer Group

A talk headset on a desk near a computer

BMW End of Warranty

BMW Dealership

A customer service advisor working at MMUK

BMW Retention Training

BMW UK

Shevani speaking with a client on her phone

BMW/MINI Automated Teleservices

BMW / MINI Retailer Group