Portsmouth PO6
Hours: Zero Hour Contract
Salary: NMW (Subject to experience)
Position: MMUK Outbound Contact Centre Agent
Location: Portsmouth
Motor Marketing Limited
Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate Business Park in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team.
Contact Centre Agent
- You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer focused and have excellent organisational skills.
- Outbound and some inbound calls covering promotions, seasonal campaigns, service follow up work and other service-related items.
- Upsell of products and services as well as the handling of customer objections.
- Various admin tasks to be completed on MS Office apps and various CRM Systems
What you will be doing?
- Talking to customers about products & services –Inbound & Outbound
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- To handle customer enquiries and queries promptly and efficiently – First call resolution
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully
What are the qualities we looking for?
- Customer focused
- Self-motivated
- Resilient
- Target driven
- Confident with outbound calling
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate across MS Office applications
- Previous Motor Trade Experience (Optional)
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) (Optional)
Benefits:
- Business casual dress code
- On-site Parking
Schedule:
- Day shift
- As required Monday to Saturday
Experience:
- Sales: 1 year (Preferred)
- Call Centre: 2 years (Preferred)
