Learn how to handle customer communication during a PR crisis. Discover clear, calm strategies to protect your brand when things go wrong publicly.

Learn how to handle customer communication during a PR crisis. Discover clear, calm strategies to protect your brand when things go wrong publicly.

Discover why brand voice consistency matters and how Motor Marketing UK ensures every customer interaction reflects your brand’s values.

Learn which call centre KPIs matter and how to use them to improve customer satisfaction, agent performance, and overall service quality.

Master the best ways to respond to online complaints and protect your brand. Discover how Motor Marketing UK can support your customer service approach.

Discover how storytelling can strengthen your marketing, build trust, and create lasting connections with your audience.

Make every first impression count. Discover how to optimise key brand touchpoints—from websites to customer service—to build trust and engagement.

Discover how video marketing—like virtual tours and testimonials—can boost car sales, build trust, and enhance the customer journey across digital channels.

Automotive specialist Motor Marketing Group has completed the acquisition of Motor Socials to expand its services for dealer groups.

Here’s how integrating social listening into your customer service strategy can enhance customer satisfaction and brand loyalty.

Let’s explore the benefits and potential pitfalls of integrating AI and chatbots in automotive customer service.

Here are some of the most common customer communication mistakes, actionable strategies, and how Motor Marketing UK can help you overcome them.

Here’s how automotive brands can effectively leverage social media to strengthen their presence and connect with their audience.

At Motor Marketing UK, we specialise in helping brands optimise communication strategies. A key component is understanding & utilising the customer journey.

Implementing consistent and responsive communication strategies can solidify your brand's reputation and foster lasting customer relationships.

At Motor Marketing, we firmly believe that human interaction remains essential in creating meaningful, long-lasting connections with customers.

Motor Marketing UK offers a comprehensive suite of services tailored specifically to meet the challenges and opportunities in the EV market.

Following a remarkable journey, an industry-leading agency has now observed its ten year anniversary.

Maintaining high service levels is crucial for customer service success - a missed call is a missed opportunity. Our overflow call handling is here to help.

The Dynamic Awards 2024, the region’s major businesswomen award scheme, sees Shevani shortlisted for both CEO of the Year and Businesswoman of the Year.