If you’re part of the public sector, engagement with the people who use your services is a key priority. Whether you’re operating at a local, regional, or national level, it’s important that you foster great relationships with the public. While some of that can be achieved with the right call-handling team, to create a positive end-to-end user experience, you need something more.
A bespoke public sector CRM (Customer Relationship Management) can work wonders for your organisation or government department. It allows you to guide each stakeholder through the various steps in their user journey, making it a more positive experience, and directing them towards your preferred outcome.
When we supply CRM systems to the public sector, we don’t believe in a one-size-fits-all solution. Instead, we deliver a bespoke package that is as unique as your organisation and your clients. This is what you can expect from such a package.
Enhanced User Experience
As the name suggests, Customer Relationship Management software is all about engaging with your clients. It creates a more personalised user experience from their very first phone call, being constantly updated with the most recent information so that the system knows how far along each client is in their journey. Letters and emails are more personal, outbound call requests will specify the goal of any given conversation, and the system as a whole will guide clients towards each new stage of the process. That means no need to repeat information and a more positive and focused journey for each client.
Boost your Productivity
A key advantage of a bespoke public sector CRM system is that it will streamline many of your existing business processes. This, in turn, will help make you and your staff more efficient. That means no more waiting for inter-departmental memos to land in your inbox and no more double-handling of work. The fully integrated systems ensure you get the most out of your staff.
Tailored to Meet Your Business Goals
While most public sector bodies have the same goal in mind—providing a quality service for clients while adhering to budget restraints—different organisations approach that goal in different ways. Fortunately, our bespoke CRM packages are designed to meet the unique operational needs of your department and are tailored specifically to match your requirements.
Leading Service and Support
Each of our bespoke public sector CRM systems is designed from the ground up to be both intuitive and easy-to-use. However, our dedicated team is still there to provide you with the help you need when you need it. This could include training for your on-site staff, upgrade requests for your system, or just general queries regarding CRM. Whatever assistance you need, we are here for you.
We have been working with local and national government departments as well as other public sector bodies for many years. Click on the link below to discover how our unique and innovative systems have benefited some of those organisations.
If you want to see a public sector CRM package that’s up and running, we can help you there. Our team is happy to arrange a free consultation and demonstration of our CRM systems to give you an indication of how much it can help your organisation or department.
To put together a bespoke public sector CRM package that works for you and your clients, speak to Motor Marketing UK today. Call us on 0800 043 8113 or send an email to email@example.com to arrange a free consultation and demonstration.