Public sector specific call handling solutions
The public sector is unique among our clients, as their call centre requirements normally don’t involve converting leads or closing sales. More often, our role is to gather information from stakeholders that will be processed by your Administrative Officers. Where new information is being cascaded to the public, we also take on an advisory role, dispensing key information to those people calling in. As experienced call centre staff, we can adapt our approach to meet the unique requirements of the public sector.