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CONTACT CENTRE
INBOUND SERVICES
Call Reception
Service Bookings
Enquiry Handling
Overflow Service
Live Chat
OUTBOUND – SALES
Customer Satisfaction
Prospecting Campaigns
Event Support
Lost Sales Analysis
Enquiry Satisfaction
Finance Renewals
B2B Campaigns
Motability
Data Cleanse
OUTBOUND – AFTERSALES
Customer Satisfaction
MOT
End of Warranty
Lapsed Clients
Deferred Work
Quality Enhancements
Safety Recalls
Service Plans
Teleservices Activation
Bodyshop Validation
Data Cleanse
DIGITAL
1
Website Design & Hosting
Call Tracking & Recording
Bespoke Client CRM Portal
2
Social Media Remarketing
Campaign Management
E-mail & SMS Broadcast
3
Data Provision, Extraction & Analysis
RSVP Mechanisms
Live Chat
TRAINING & EVENTS
1
Sales Events
Aftersales Events
Telephone Skills
2
Ongoing Coaching & Call Critiquing
ECR Skills
3
Deferred Work Up-Sell
Finance Retention
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BLOG OLD
March 7, 2021
BLOG OLD
BLOG OLD
Contact Centre Agent
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